WTS Package Tracking


  • FAQ


    If you set language or wifi connection parameters and after rebooting pda, you see that your settings are gone.


     Connect to your PDA using SOTI and check to see if following file exists:


    This file contains all default Honeywell settings. 

    Deleting this file (DeviceConfig.xml) will fix your problem.


    Operating System: Windows 7/8/8.1/10

    CPU:  2 GHZ - 32 or 64 bits

    Memory: at least 1 GB ram

    Hard Drive : 50 MB Free hard disk space

    Features: .NET Framework 4.0

    Chrome, Edge and Firefox are supported. Latest version is recommended

    Safari and Internet Explorer are not supported.

    If a customer first ran Google Chrome on a 64bit computer then they would of downloaded Java 64bit version.
    However Windows 7 comes with both Internet Explorer 32bit and 64bit.

    Java Check for Internet Explorer:

    1. Open Internet Explorer. 
    2. Go to java.com/verify. 
    3. Select "Agree and Continue". 
    4. Select the check box and "Run" to allow the certificate. 
    5. Select More Options in the bottom left, check the box, and "Continue" to continue after verification. 

    NOTE: If the Java does not verify, then download and run the most recent Java version from Java.com from Internet Explorer.

    1. Add wts.neopost.com or the ip address of the WTS-P to trusted sites and assure Enable Protected Mode is NOT checked. 
    2. If the customer has Internet Explorer 10 or 11 make sure compatibility mode is OFF. If Internet Explorer 9 is being used make sure compatibility mode is ON.

    To change your password:

    • Click on your login name at the top left of your dashboard.

    This will bring up your own, personal user account details.

    • Your login information will be displayed. 
    • Simply click on the box that says password and type in your new desired password. 
    • To finish, simply click submit.

    Please note that new passwords must follow the password strength rules: 

    • Minimum of 8 characters. 
    • Mixed case containing numbers and symbols.

    The Password Strength Meter will show you whether your password is strong enough. 

    If your desired password is not deemed strong enough, make it stronger by changing the case of some of the letters and by replacing some letters with numbers.

    Basically, make the password hard to guess to protect your account from unauthorized use.

    Your new password is read to use.

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